Vonage customer support gets an F in my book!

I have been a Vonage user since we moved into our new home. We chose to use Vonage instead of the conventional phone service. This is not something I regret. Our Vonage service has been fantastic until recently.

I began getting comments when answering my phone that it took long enough to answer it. I thought that was strange, I would usually answer within a few rings. Then I noticed that our answering machine hasn’t had a message in days. Figuring that something was wrong with my answering machine, I decided to call home from another phone to see what was up. I quickly found out that after about 20 rings my cell phone began to ring. I use my cell phone as my network outage number for Vonage (Cool feature for when your internet service goes out for some reason.)

Turns out that many of my calls would never even ring the Vonage line in my house. Promptly I went to the Vonage web site, and used their technical support email option. I haven’t had one response from them yet. I have contacted them four times now, and I haven’t received even one response. At this point, I have a phone system that lets me call out just fine, but receiving calls are a lost hope.